Frequently Asked Questions

Yes. Brightside is owned and operated right here in Omaha. We live where we work and take pride in caring for our own community.

We proudly serve the Omaha metro and surrounding areas including Papillion, Gretna, Elkhorn, Ralston, Bennington, La Vista, Bellevue, Waterloo, and Valley.

Just click 'Get Your Quote,' tell us what you need, and we'll reach out within 24 hours with clear next steps and pricing.

Not usually. As long as we have access to the areas we need, you don't have to be home. If we ever need entry through a gate or special instructions, we'll let you know ahead of time.

You'll get a quick confirmation message and a follow-up from our team. We'll make sure we understand exactly what you're looking for and schedule a time that works best for you.

Most services are booked within a few days. During peak seasons, we may schedule a bit further out, but we'll always communicate clear timelines before confirming.

We'll notify you the day before your service and again when we're on the way. You'll always know who's coming and when.

Make sure gates are unlocked, pets are inside, and toys or obstacles are moved from the service area. That's all we need to get the job done smoothly.

Only if it blocks the area we're working on. If something needs to be moved, our team can take care of it carefully and put it back afterward.

Weather happens. If we need to reschedule due to conditions, we'll let you know right away and get you the next available time slot.

Always. We make sure every gate is closed and the area looks as tidy as when we arrived.

Just let us know in advance. We'll work with you on the best way to access your property safely and respectfully.

It depends on the service. Fertilization and weed control show results within a few weeks, while aeration and overseeding take a bit longer to develop.

Reach out right away. Our 101% Satisfaction Guarantee means we'll come back, assess the issue, and make it right at no extra cost.

If something doesn't meet your expectations, we don't stop at fixing it. We take time to understand what went wrong and make sure it doesn't happen again.

Our technicians stay focused on providing great service, so all communication goes through our small office team and managers. They'll make sure any questions or updates get to the right person fast.

After every service, we'll send a quick follow-up asking for feedback. You can reply directly or leave a Google review — it helps our local team grow and improve.

We operate on seasonal schedules based on what your lawn or lights need. You can sign up once and we'll take care of everything from timing to reminders.

Yes. Many customers bundle services like fertilization, aeration, and lighting for convenience and savings.

Yes. Most of our programs renew automatically each season. You'll always get a reminder before we start to confirm your schedule.

You'll receive reminders before every service, plus an on-the-way notification when we're headed to your property.

We accept all major cards. You can pay online through your invoice or set up automatic payments for convenience.

Yes. Most of our customers prefer auto-pay so they never miss a payment or have to track due dates.

We'll notify you immediately so you can update your information and keep your service on schedule.

No long-term contracts. You can cancel anytime, though most customers stay with us because they love the experience.

Reach out by email or phone. We'll confirm your request quickly and make sure your account is updated.

Never. We take privacy seriously and only use your information to provide service or communicate with you directly.